Crushing Coffee Sales Roadblocks: Selling Solutions in the Hybrid Workplace

Wednesday, December 11 • 3:45pm – 4:30pm

Hybrid work has posed significant challenges for OCS operators, but with the right strategies, it can become a path to profitability. This session will explore how to shift the focus from traditional service to a workplace hospitality approach, creating added value for both the client and the operator. Learn how to seal the leaks when onboarding new accounts by minimizing ambiguity and setting clear expectations. You’ll also gain insights on fostering open communication with clients, including navigating difficult conversations around budgets and service boundaries, while refining your offerings to create mutually beneficial partnerships.

• Rebrand your services as workplace hospitality to increase profitability while navigating hybrid workplace challenges.
• Minimize ambiguity and maximize efficiencies when beginning to service a new account.
• Navigate challenging conversations with clients, including budgets, service boundaries, and revising service in a mutually beneficial fashion.