Knowledge Based Networking: Evergreen Pain Points and Best Practices in OCS and Pantry Services

Thursday, December 12 • 1:30pm – 3:00pm

Every CTW attendee has valuable experience worth sharing to boost the power of OCS and pantry services as a whole. This knowledge based networking session will seat operators in round tables to discuss pain points and best practices associated with the below topics.

• Effective communication with the client.
• Client coaching – bean to cup machine maintenance and order scheduling.
• Dealing with challenging requests.
• Pantry product procurement and SKU management.
• Optimal service essentials and distinctions when serving a blue collar workplace vs. a white collar workplace.