Monica Diaz

Monica Diaz is the Director of Client Success at Crafty. Monica started with Crafty in 2017 as an Account Manager. She was looking for an exciting place to work, a company she could grow at, and wanted to get back to her professional roots of working with clients and building relationships. She got that and so much more! She started with a handful of clients located in downtown Chicago where she helped to refine the Account Manager role. Over time, she expanded her scope and responsibilities by managing the team and overseeing all clients in the Central, then East, then all regions. The next step was evolving the team into Crafty’s first Client Success department. Monica is energized by problem-solving, growth, and longtime, happy clients.