New This Year!
The Learning Journeys will focus on Sales & Marketing, Product & Equipment Knowledge, Operations and Leadership. These peer-to-peer idea exchanges will emphasize real-world applications and customer-centric approaches to share with clients as they design new spaces. Attendees will gain a deeper understanding of consumer and client priorities and will walk away equipped to improve the employee workplace experience.
Additional sessions will be added as they are finalized.
Gain a fresh perspective on how to approach the transforming workplace landscape by understanding shifting OCS dynamics to refine your approach to clients, as well as upgrading sales strategies for your long-term business relationships.
Wednesday, December 11 | |||||
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| 3:45 pm - 4:30 pm | Crushing Coffee Sales Roadblocks: Selling Solutions in the Hybrid Workplace | Sales & Marketing Learning Journey | Read more » | ||
| 4:40 pm - 5:15 pm | Brewing Success from Within: Optimizing Every Account and Creating New Revenue Through Internal Sales Strategies | Sales & Marketing Learning Journey | Read more » | ||
Thursday, December 12 | |||||
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| 1:30 pm - 3:00 pm | Reshaping the Breakroom: Taking a Deeper Look at Where the New Workplace is Going from a Customer’s Perspective | Sales & Marketing Learning Journey | Read more » | ||
Position yourself as an expert business partner and understand how to truly transform the breakroom into a destination.
Wednesday, December 11 | |||||
|---|---|---|---|---|---|
| 3:45 pm - 4:30 pm | The Anatomy of a Strong Coffee Program | Product & Equipment Knowledge Learning Journey | Read more » | ||
| 4:40 pm - 5:15 pm | Assessing the Equipment Landscape to Make Informed Decisions when Satisfying Client Requests | Product & Equipment Knowledge Learning Journey | Read more » | ||
Thursday, December 12 |
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Dialogue will cover classic OCS and pantry pain points and best practices, including effective customer communication.
Wednesday, December 11 | |||||
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| 4:40 pm - 5:15 pm | How to Design an Impactful Pantry Program | Operations Learning Journey | Read more » | ||
Thursday, December 12 | |||||
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| 10:30 am - 11:15 am | Pantry, Advanced Topics | Operations Learning Journey | Read more » | ||
| 1:30 pm - 3:00 pm | Knowledge Based Networking: Evergreen Pain Points and Best Practices in OCS and Pantry Services | Operations Learning Journey | Read more » | ||
Great leadership fosters your team’s growth and success. Discussions will cover employee professional development, strategic organizational tools, and the challenge of being both strategic and operational when running your business.
Wednesday, December 11 | |||||
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| 3:45 pm - 5:15 pm | Crafting Your Brand’s Story: Actively Connecting with Your Audience | Leadership Learning Journey | Read more » | ||
Thursday, December 12 | |||||
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| 8:30 am - 10:00 am | Crafting and Creating Culture | Leadership Learning Journey | Read more » | ||
| 10:30 am - 11:15 am | People Management: Best Practices and Horror Stories | Leadership Learning Journey | Read more » | ||